Job Summary
Inside Sales & Market Development Manager
Location: Remote (Home Office)
About Herbstreith & Fox
Herbstreith & Fox Corporate Group is a leading German manufacturer of pectin, dietary fiber, and apple extracts serving the global food, beverage, and nutraceutical industries. Our ingredients enhance texture, stability, functionality, and nutritional value in a wide range of applications including fruit preparations, confectionery, beverages, dairy products, and dietary supplements.
Through our global network of manufacturing facilities, subsidiaries, and strategic partners, we provide innovative ingredient solutions and technical expertise to customers worldwide.
We are seeking a highly motivated Inside Sales & Market Development Manager who will serve as a critical front-end business development resource responsible for identifying, qualifying, and developing opportunities that support the growth of our Regional Sales organization.
This role is a strategic, telephone-based discovery position designed to uncover unmet customer needs, emerging projects, formulation challenges, competitive activity, and future growth opportunities. The successful candidate will gather actionable market intelligence, qualify opportunities, and partner closely with Regional Account Managers to drive long-term sales growth.
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Responsibilities
· Conduct outbound telephone outreach to a large portfolio of existing, inactive, and underdeveloped customer accounts.
· Conduct a high volume of outbound business development activity, averaging 25–40 outbound calls and customer contacts per day.
· Maintain consistent customer engagement, targeting a minimum of 8–12 meaningful live customer conversations per week.
· Generate qualified sales leads and development opportunities that support territory growth objectives and Regional Account Manager success.
· Maintain accurate and timely CRM documentation, ensuring all customer interactions, opportunity updates, and account intelligence are recorded daily.
· Meet established activity, lead generation, and opportunity development KPIs established by management.
· Continuously expand account penetration through proactive outreach, market research, and opportunity identification.
· Provide weekly activity summaries highlighting customer engagement, qualified opportunities, market intelligence, and recommended follow-up actions.
· Engage professionally with technical, procurement, R&D, operations, and commercial stakeholders.
· Identify current product usage, future development projects, formulation challenges, and unmet customer needs.
· Qualify accounts based on strategic fit, technical complexity, growth potential, and timing.
· Identify and develop new opportunities for Regional Account Managers, including development-stage and future-focused projects.
· Capture and summarize opportunity details clearly, accurately, and professionally.
· Document all findings within the CRM system with concise and actionable insights.
· Develop account summaries and opportunity briefs for Regional Account Managers.
· Flag high-priority opportunities and recommend next steps.
· Partner closely with Regional Account Managers to align discovery efforts with regional growth strategies.
· Coordinate effective handoffs for qualified opportunities while ensuring continuity and context.
· Provide ongoing feedback regarding market trends, customer sentiment, and competitive activity.
· Represent Herbstreith & Fox with professionalism, credibility, and confidence.
· Maintain a consultative, value-based approach rather than a transactional sales posture.
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Qualifications
· Bachelor's degree required (Business, Marketing, Communications, Food Science, or related field preferred).
· Three to five years of professional sales, business development, account management, or customer-facing commercial experience.
· Experience in B2B sales environments required; food ingredients, specialty chemicals, nutraceuticals, or technical products strongly preferred.
· Strong telephone presence with the ability to engage decision-makers and build credibility quickly.
· Excellent listening, questioning, and diagnostic skills.
· Analytical mindset with the ability to assess opportunity quality and strategic value.
· Strong written communication skills for internal reporting, CRM documentation, and opportunity summaries.
· Highly organized with the ability to manage a large portfolio of accounts and activities simultaneously.
· Self-motivated with the ability to work independently in a remote environment.
· Proficiency with CRM systems and Microsoft Office applications.
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What We Offer
· Competitive base salary and performance incentive program
· Medical, dental, and vision benefits
· 401(k) program
· Paid vacation and holidays
· Remote home-office work environment
· Opportunity to work with a growing global leader in food ingredients
· Professional development and career advancement opportunities
· Salary Range: $65,000–$85,000 plus performance bonus
· Collaborative and entrepreneurial culture focused on customer success and innovation
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If you are passionate about business development, customer engagement, and identifying growth opportunities within the food and nutraceutical industries, we invite you to join Herbstreith & Fox and help drive the continued expansion of our business throughout North America.
